Support Technician 2 (Windows 11)

Company: ConnectTel, Inc.
Location: Sacramento
Posted on: May 5, 2025

Job Description:

Job Title: Endpoint Support Technician 2 (Contract)

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Contract Duration: Until June 30, 2025, with part-time continuation thereafter
Hours: 20-40 hours/week through June 30, 2025; 20 hours/week starting July 1, 2025 (Flexible scheduling)
Work Location: Sacramento CA, On-site

Position Summary:
We are seeking an Endpoint Support Technicians to provide hands-on IT operational support focused on IT Platform Services and Windows 11 Lifecycle deployment. Technicians will support routine operations as well as key transition tasks related to Windows 11 upgrades. This is a part-time to full-time contract role requiring reliable on-site presence and physical ability to manage hardware installations and moves.

Key Responsibilities:
--- Work on-site at multiple office locations
--- Travel locally between offices as needed using personal vehicle
--- Provide user and technical support for Windows 11 lifecycle activities
--- Conduct computer user data and software inventory services
--- Perform lifecycle computer replacements (installation, configuration, decommissioning)
--- Deliver technical assistance for hardware and software issues
--- Maintain detailed inventory of users, hardware, and software
--- Provide support for conference rooms, committee meetings, and board meetings
--- Resolve assigned service requests via ServiceNow ticketing system
--- Collaborate with IT Platform Services team to ensure high-quality service delivery

Mandatory Requirements:
--- Ability to deliver complete and functional technical support solutions
--- Physically able to lift up to 50 lbs and perform hands-on IT support tasks
--- Availability to work on-site; some remote work may be permitted
--- May be required to pass a medical exam and fitness-for-duty screening
--- Strong ability to work independently and as part of a team
--- Experience supporting Microsoft Windows environments in networked settings
--- Proficiency in diagnosing, maintaining, and installing PCs, printers, plotters, and peripherals
--- Experience supporting operating system upgrades and hardware lifecycle processes

Preferred Qualifications:
--- CompTIA A+ or other relevant technical certifications
--- Experience supporting executive or high-level board meetings
--- Prior experience using ServiceNow or similar IT service management tools

Keywords: ConnectTel, Inc., Yuba City , Support Technician 2 (Windows 11), Engineering , Sacramento, California