Assistant Manager
Company: Advance America
Location: Yuba City
Posted on: January 11, 2022
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Job Description:
Address: 708 W. Onstott Frontage Rd., Ste. B, Yuba City,
California, United States - 95991
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,500 locations and online lending services.We are
currently seeking highly-skilled, career-oriented individuals ready
to be part of a growing company!We offer:
To learn more about Advance America visit the Advance America
Website or text "Advancejobs" to 25000.Position SummaryThe
Assistant Center Manager (ACM) role is a performance based,
hands-on, customer-focused role that is responsible for assisting
the Center Sales Manager (CSM) in handling the center's daily
operations, including doing so in a manner that complies with all
federal and state regulations and adheres to company policies,
procedures, and practices. This position is responsible to perform
an active role in meeting all performance goals and metrics for the
center as defined by management. In order to do so, this position
requires attention to detail, excellent customer service skills,
and a passion for sales. This position is responsible to develop,
assist, and participate in all marketing and collection efforts,
both internally and externally. In the absence of a CSM, this
position would be required to perform all CSM responsibilities.Job
ResponsibilityCustomer Service, Sales, & Marketing: Actively lead
and assist employees in meeting the center's performance metrics as
defined by management. Understand, recommend, and sell financial
products and services to customers. Build strong relationships with
current and prospective customers, in person and over the phone.
Manage customer concerns, and actively participate in customer
transactions. Deploy marketing efforts in the community to generate
sales and customer growth, and complete marketing tracking sheets
as required.
Operations, Compliance, & Collections: Assist the CSM in managing
the P&L to meet all budgeted numbers and in meeting
management's expectations related to center performance. Adhere to
the Company's policies, procedures, Creed, and to all applicable
state and federal regulations. Maintain accurate cash controls and
ensure that security procedures are in line with Company and Loss
Prevention (LP) Standards. Enter customer and transaction
information accurately into the point of sales system, and create
and maintain accurate customer files with all required
documentation. Perform and document collection calls, field visits,
and any other approved collection activities. Complete other duties
as assigned.
Team & Leadership: Work closely with and support others in a
positive, team environment to enhance the customer experience.
Interim supervisor in the absence of the CSM.Job Responsibilities
Cont.Education RequiredHigh School Diploma or equivalent required;
some college preferred.Experience RequiredSales and customer
service experience required, or equivalent experience. Two years of
experience in one or more of the following areas is preferred:
sales, retail, banking, or collections.Knowledge RequiredStrong
math skills, including the ability to count cash; professional
verbal communication by phone and in person; ability to read,
write, evaluate, and apply complex and detailed information; may
work alone; ability to interact professionally and exhibit
appropriate social skills; ability to negotiate payment terms and
effectively communicate loan requirements; ability to understand
and ensure compliance with policies, procedures, and laws governing
our industry/business and employees; ability to use computer
programs required to process customer transactions; ability to
maintain composure in stressful situations; ability to follow
procedures in the normal course of business and in stressful
situations; ability to develop and maintain business
relationships.Physical RequirementsStanding for long periods of
time; sitting occasionally; walking, including extended distances;
bending; squatting; kneeling; pushing/pulling; reaching; twisting;
frequent lifting of less than 10 lbs., occasional lifting of up to
20 lbs.; driving and having access during the workday to an insured
and reliable transportation in order to complete tasks including,
but not limited to, banking, marketing, and providing staffing
coverage within the division; exposure to outdoors limited to
elements that the ordinary person would be exposed to at that time;
typing; data entry; grasping; transferring items between hands
and/or to another person or receptacle; housekeeping/cleaning
(vacuuming, dusting, cleaning windows, bathroom, etc., including
exposure to cleaning chemicals); use of office equipment to include
computers; able to be physically present Monday through Saturday
from 8am - 8pm; ability to travel to, be physically present at, and
complete the physical requirements of the position at any center
within the division (distance varies by
division).CompetenciesIntegrity/ComplianceCustomer
RelationshipsSales and Customer AcquisitionCustomer
AdvocacyDependabilityInterpersonal
SkillsResilienceResults/AccountabilityInclusivenessTravelMust have
a valid driver's license and access to insured, reliable
transportation. Ability to travel within division for marketing,
collections, staffing, special events, and banking
responsibilities.AttireThe Company offers employees the option of
wearing, polos, blouses, collared shirts, sweaters or other
professional attire with slacks or jeans and appropriate shoes.
Employees should dress accordingly to their business.OtherMust be
18 (except in AL where the age requirement is 19), eligible to work
in the USA, and able to successfully complete all post offer
screens, including a criminal background check, MVR, credit check
where required by state law, reference check, and drug test.
Regular and punctual attendance is required. Schedules may be
changed as needed to accommodate business needs. Overtime may be
required. Must meet all applicable state and local regulatory
requirements. In some states, you may be required to become a
notary upon request (at the Company's expense).All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or disability.
Requisition ID: 29282
Keywords: Advance America, Yuba City , Assistant Manager, Executive , Yuba City, California
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