Customer Service Representative
Location: Yuba City
Posted on: January 9, 2022
GROW WITH US
As the largest 100% employee-owned company in the resource recovery
industry, Recology has a unique workplace culture that guides how
we support employees, interact with our customers, service our
communities, and care for our environment.
We encourage Recology employees to G.R.O.W. with Us professionally
and personally by:
G iving back to our communities and our environment by volunteering
time and resources
R ecovering resources to achieve their best and highest use
Exhibiting O wnership in a company that does the right things for
the right reasons, ensuring that our actions benefit the company,
the communities we serve, and our environment.
W orking together to develop camaraderie and facilitate
collaboration. By demonstrating an inclusive attitude that values
different backgrounds and ideas, we can get the job done.
You can G.R.O.W. with Us by becoming our Customer Service
Under close supervision, provides efficient and courteous customer
service by telephone and/or personal contact for issues that are
routine or straightforward in nature.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:
Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account
status promptly and correctly.
Addresses customer questions and resolves complaints through a
combination of telephone service, computer data entry, billing,
balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and
performs related word processing, data entry and/or clerical
Expedites communications and services between customers and
co-workers verbally or through written communications to coordinate
services, records, and account status.
Participates in training related to customer service work
processes, procedures, skills and safety to ensure optimum customer
Handles special calls including escrow, bankruptcies, delinquent
accounts by telephone contact and monitoring delinquent accounts to
point of resolution, as appropriate.
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities is qualifying.
A typical way to qualify is:
Education and Experience
High school diploma or GED required.
Bachelor's degree preferred.
Six months of related experience and/or training.
IDEAL CANDIDATE The qualifications listed are typical of the
knowledge, skills, and abilities of successful employees within
Computer programs, including Microsoft Office suite of
Skill and / or Ability to:
Ability to promote the WASTE ZERO philosophy by making the best and
highest use of all resources.
Demonstrate ability to use computers and technology capabilities.
Demonstrate proficiency and knowledge in area(s) of expertise.
Communicate well both verbally and in writing; listen to and
understand various viewpoints; share relevant information timely;
provide constructive feedback; maintain professionalism.
Effectively and productively engage with others and establish
trust, credibility, and confidence.
Promote collaboration and assist others with their initiatives and
Consistently build knowledge and expertise about current job.
Listen to and build customer relationships; increase customer
satisfaction and ensure commitments are met.
an ecologically innovative company that finds and mentors people
committed to protecting the environment and sustaining our
the largest employee owned resource recovery company in the
industry with terrific benefits to help you prosper.
a creative and caring culture that values community, diversity,
altruism, accountability, collaboration, and learning by doing.
an inspired company mission driven to use and return resources to
their best and highest use through the practice of the 4Rs: Reduce,
Re-use, Recycle, and Recologize.
distinct professional challenges to connect with, care for, and
grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and
Retirement plans (Employee Stock Ownership Plan, 401(k) with
Annual wellness incentives.
Employee Assistance Program (EAP).
Employee referral program.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of this job; and
pursuant to applicable law, we will consider for employment
qualified applicants with criminal records. It is important that
you provide accurate information on the job application, inaccurate
information may cause delays in the processing of your application
and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting
an inclusive and diverse work environment where employees are
valued, heard, and provided development opportunities. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship, disability, protected veteran status,
or any other basis that is prohibited by law.
This description is not intended and should not be construed to be
an exhaustive list of all responsibilities, skills, effort, work
conditions, and benefits associated with the job.
Keywords: Recology, Yuba City , Customer Service Representative, Other , Yuba City, California
Didn't find what you're looking for? Search again!