Service Advisor - Yuba City Harley Davidson
Company: Wise Auto Group
Location: Yuba City
Posted on: March 15, 2023
Job Description:
Wise Auto Group has been your automotive family for over 100
years! We believe in hiring the heart and training the mind and
strive to hire passionate individuals who want to stand out from
the crowd. We want to challenge our associates to be the best they
can be, while providing all the resources to help them reach their
potential. Working at Wise Auto is more than a job - it's a career!
If you want to be part of one of the fastest growing automotive
groups in the country, Wise Auto is the place for you!We are
looking for the people that want to...
- Raise the bar in the Automotive Industry
- Grow and develop professionally
- Learn from the best in the business
- Take the next step in a long CAREERAs a Service Advisor you
will be responsible for initiating automotive services and repairs
by ascertaining vehicle performance problems and service requests;
verifying warranty and service contract coverage; developing
estimates; writing repair orders; maintaining customer records. - A
Service Advisor will have many duties depending on their location,
but they commonly focus on answering customer questions, scheduling
appointments, and helping the customer determine what services they
may need based on vehicle maintenance issues.Essential Job
Functions:
Assist Service Department management
in maintaining a smooth running, efficient service department with
Exceptional Customer Satisfaction.Efficiently determining correct
part numbers and labor time when building external and some
internal work orders. Accurately communicate the customer's concern
to the technician by adding proper notes and descriptions on work
orders. Ensuring that correct parts known to be needed for repair
have been added and reasonable expectations of time frame have been
set.Ensuring that proper forms have signatures at time of vehicle
intake. Ensuring that vehicle damage has been noted at write up and
correct information has been recorded.Assessing warranty status of
vehicle. Communicating warranty concerns to technician to ensure
parts are handled appropriately. Accurately completing warranty
information before customer pick up.Greets all customers in a
prompt and friendly manner as they enter and exit the Dealership
through the Service Entrance.Handle all customer concerns in a
quick, efficient, and friendly manner. Show empathy, a positive
attitude and our commitment to "Make Things Right".Maintaining the
positive team atmosphere in the Service Department. Ensuring that
service counter is staffed at all times. Communicate to coworkers
when stepping away from counter about destination and return
time.Become familiar and efficient with all phases of the computer
system required for service and parts management.Meet established
individual sales goals for parts and labor. Meeting established
monthly Department sales goals.Professionally interact with staff
from other Departments. Resolve issues regarding repair orders,
parts, payments etc. in an expeditious but professional
manner.Monitor drive isle, write-up area and shop are kept
organized, clean of trash, floors free of oil and vehicles cleared
at all times throughout the day. Refresh service displays on a
monthly basis.Education:
High school diploma or GED at
minimum, some college preferred.Knowledge, Skills, and Abilities
General knowledge of Harley-Davidson
maintenance, systems, parts and diagnostics or the ability to
quickly learn.Superior communication and customer service
skills.Experience with point-of-sale and Parts and Service computer
software, or the ability to quickly learn due to general knowledge
and experience with computers.Ability to get along with broad
customer base.Current drivers license with motorcycle endorsement.
Driving record acceptable to our insurance carrier.Physical
Requirements:
Ability to operate two wheeled
vehicles at GVWR of 1360LBS. in shop and on public roads as
needed.Ability to bend, kneel and crouch to inspect various parts
of motorcycle on a daily basis.Lift up to 45 lbs. without
assistance.Supervisory Responsibility:
Minimal Supervisory
Responsibilities.Benefits
Medical, Dental & Vision Insurance
401k plan w/ matching contributionsPaid Vacation, Holiday, and Sick
PayGrowth opportunities Complete paid training programs for rapid
advancement including periodic job reviewsEmployee vehicle purchase
plansFamily culture with organized structure Long term job
securityAssociate discounts on vehicles, service and parts
purchasesEmployee recognition programsLeading competitive payWe are
an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.Powered by JazzHR
Keywords: Wise Auto Group, Yuba City , Service Advisor - Yuba City Harley Davidson, Other , Yuba City, California
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