Team Lead
Company: Extended Stay America
Location: Santa Rosa
Posted on: June 3, 2025
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Job Description:
POSITION PURPOSE AND SUMMARY
The Team Lead ("TL") position assists the General Manager ("GM") in
managing the hotel operations on a day-to-day basis to ensure
optimum performance and continual improvement in the Key
Performance Indicators and 100% guest satisfaction. The TL resolves
guest and associate issues, and performs other duties as required
to develop efficiency and profitability in all aspects of property
management. The TL assumes the GM's responsibilities when required.
The TL also must ensure that safety and security procedures are in
place in accordance with company guidelines and standards for all
associates and guests
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best
possible experience for our guests.
Assists the GM in ensuring that associates at the property are
driving company initiatives to increase revenue, lower costs and
increase guest and associate satisfaction.
Assists GM in training associates on brand standards and job
performance expectations.
Upholds and enforces company standards and policy compliance at the
hotel level. The associate must promote compliance with company
policies and procedures, including but not limited to the prompt
reporting of all safety and security issues directly to the manager
or to the appropriate authorities.
Assists the GM in monitoring in-house guest balances and issuance
of refund checks.
Assists with monitoring monthly inventory of supplies and
equipment. Ensures that day- to-day purchases are within budget and
with approved vendors. Assists the GM in maximizing revenues and
flow through to GOP to meet or exceed budgeted EBITDA.
Serves as first level of contact for guest service issues. Resolves
guest issues or determines necessity to escalate to the GM as
needed.
Embrace the company's service culture and treat all guests and
associates with professionalism, respect and kindness.
Instills 100% guest satisfaction objective to hourly
associates.
OTHER DUTIES
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
ENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and
parking lot; handle, reach, and detect objects, tools and controls;
and detect scent and sounds.
Occasionally required to position self to access low areas and
traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Frequently works in outside weather conditions (depending on
hotel).
Occasionally works in wet humid conditions (non-weather related),
near moving mechanical parts, in the presence of fumes or airborne
particles and toxic or caustic chemicals and risk of electrical
shock.
The work environment will typically be at moderate to loud noise
levels.
Associate may be asked to travel to help and/or cover additional
locations within a reasonable geography.
MINIMUM QUALIFICATIONS
Prior hotel experience is required.
High School Diploma or General Education Degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience.
PREFERRED QUALIFICATIONS
ESA Management, LLC is an Equal Opportunity Employer. It is the
policy of ESA Management, LLC to treat applicants and associates in
all aspects of the employment relationship without regard to race,
color, religion, creed, sex, pregnancy, age (as defined under
applicable law), national origin or ancestry, disability status,
veteran status, genetic information or any other characteristic
protected by federal, state or local laws.
Keywords: Extended Stay America, Yuba City , Team Lead, Other , Santa Rosa, California
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